Anything order-related can always be found on your account. If the order has been shipped already, you can trace your parcel with a tracking number.

This tracking number can also be found in your confirmation email. It becomes active within 24-48 hours after you've received the email.

If you didn’t get a confirmation email, it could’ve ended up in your spam inbox. If that’s not the case send us an email info@thedyas.com so our customer service agent can take it from there.

What is the delivery time and cost?

Our orders are usually ready to be shipped within 2-4 business days, unless you have chosen a PRE-ORDER item (Check our pre-order section on the website or email us for specific information on your product info@thedyas.com). Based on the carrier and pick-up times, delivery times and costs may vary. Shipping costs vary based on carrier and delivery method. 

EU Zone 1 (Belgium, Denmark, France, Germany, Italy, Netherlands, Portugal, Sweden, Spain): 2-11 Days- £15

EU Zone 2 (Greece, Malta, Norway, Poland, Finland): 2-11 Days-£22

United Kingdom: 2-4 Days-£11

Worldwide: 3-17 Days-£35-£48

(This data is approximate and may vary)

In case of delays, you will be informed accordingly.

Customs and duties costs will be covered by customers.