Your right to cancel

Your online order may be returned within 30 days of receipt without having to give any reason but we appreciate if you inform us.

If you cancel your order, we will reimburse you all payments received from you, not including the costs of standard delivery and administration fees (if applicable), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to return the products. We may however withhold reimbursement until we have received the products back or until you have supplied evidence of having sent back the products, whichever is the earliest. Products may not be returned (unless in original sealed wrapping).

How to return

If you return the product(s) by mail, you will have returned the products on time if you have delivered the product(s) at the post office or to the carrier within the aforementioned 30 days period.

Returned products must be returned in the state in which you received them: the returned products must be complete, unworn, unwashed and have all the product labels and tags intact, and must not used in any other way than what is reasonably necessary to decide if you want to keep the product(s). If you do not comply with the foregoing and the value of the product diminishes as a consequence thereof, we can hold you liable for such diminished value.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from your order by e-mail by using the following contact details: info@thedyas.com. We will send you the return form to include it to the package.

To return your items free of charge: follow these steps:

(1) Fill in the return form and add it to the package.
(2) Put the supplied address into the package.
(3) Hand over the package to the Carrier.

Returning defective products

You may return products delivered to you that are defective, misdescribed or otherwise not in conformity with your order. In the event your claim is justified, the purchase price and the shipping costs (if applicable) will be refunded.

Refunds

Once your returned products have been checked and inspected, you will receive a refund e-mail notification, if a refund will be made.

Refunds usually take up to 8-10 working days to appear on your statement. The length of time depends solely on your card company’s policies. You can always check your refund status on your online account or by contacting your card issuer.

In order to get a full refund it is important that we receive the returned products in the state in which you received them: the returned products must be complete, unworn, unwashed and have all the product labels and tags intact and must not be used in any other way than what is reasonably necessary to decide if you want to keep the product(s).