Delivery and returns

Delivery: Our orders are usually ready to be shipped within 2-4 business days, unless you have chosen a PRE-ORDER item (Check our pre-order section on the website or email us for specific information on your product Based on the carrier and pick-up times, delivery times and costs may vary. Shipping costs vary based on carrier and delivery method. 

EU Zone 1 (Belgium, Denmark, France, Germany, Italy, Netherlands, Portugal, Sweden, Spain): 2-11 Days- £15

EU Zone 2 (Greece, Malta, Norway, Poland, Finland)2-11 Days-£22

United Kingdom: 2-4 Days-£11

Worldwide: 3-17 Days-£35-£48

(This data is approximate and may vary)

Returns: We hope you are happy with your order, but if you’re not satisfied you can return your item within 30 days. Just send us a request, and then you’ve got 30 days to return the unsuitable items.

Garment workers - Fairly compensating our partners

The production of clothing and accessories are extremely technical processes that require highly-skilled labour. However, too often, the (mostly female) workers involved in these processes are underpaid and made to work in unsafe conditions. 

Ensuring the fair treatment of the workers within our supply chain is therefore an important part of our responsible business model. We exclusively work with manufacturers who guarantee fair conditions and pay to their employees - and when we do collaborate with workers directly we make sure to pay them above a living wage. 

We ensure oversight by maintaining strong relationships with our partners and keeping our manufacturing as local as possible. This allows us to regularly check in with our supply chain, ensuring we don't mislead our buyers or customers. 

While most of our items are produced in the UK, we will occasionally work with manufacturers in Europe to produce certain items. For instance, our Feet Wallet (for which we were unable to find a UK manufacturer) is produced in Ubrique, Spain - a town with a storied tradition of leather working and home to some of Europe's most skilled artisans. 

How we make our pieces

We think transparency is key to responsibility, and so we wanted to share the step-by-step process behind the creation of our pieces. 

We start our creative process by working with artists from around the world to develop exclusive prints. 

Our in-house design team then gets to work developing the silhouettes of the garments that will host the prints. 

Then, we start sourcing. Our production team works with our trusted suppliers to source the right low-impact materials for each design - making sure we can trace the lifecycle of those materials, from raw fibres to final textiles.

Then, we start the printing process. We typically use digital printing and GOTS-certified dyes to transfer out prints - but sometimes we use screen printing for our embroidery. 

Once the final fabric has been ordered, we start sourcing the trimmings (i.e., interfacing, buttons, zippers, threads). We always try to use suppliers creating recycled or bio-based materials, but sometimes sustainable trimming options are hard to come by. In these cases, we’ll try to find the best possible option - and will work with suppliers where possible to create sustainable trimming options for the future. 

Now, it’s time to start making the patterns and prototyping the garments. Once those are ready, we’ll send them (along with the final fabric) to our trusted local manufacturers. We vet every production facility we work with to ensure they pay their workers fairly, provide them with comfortable conditions, and share our commitment to sustainability.

Finally, once our manufacturer has created the finished product it’s ready for you! To be sure that our pieces have the best possible long-term impact, we also offer discounted repairs and repurposing service that helps you get more out of our clothing and accessories.

Our Materials:

As part of our responsibility commitments, we are committed to using innovative low-impact materials and striving for constant improvement in all aspects of our business. 

Certification is non-negotiable for us. We want to be sure that every actor in our supply chain shares our commitment to social and environmental responsibility, so certifications are an important way for us to get assurance.  

Dive deeper into our garments and accessories by reading about the staple materials we use:

Tencel™ Luxe: The star of most of our collection, and one of the best responsible textiles available on the market. Tencel is harvested from FSC & PEFC (certified and controlled wood) in alignment with the stringent guidelines of the Lenzing Wood and Pulp Policy, Tencel™ Luxe is a 100% Lyocell Filament renowned for its exceptional qualities and traceable supply chain. 

The production process of this cellulose-based filament reuses over 99% of solvents, contributing to a closed-loop system that minimises the fabric’s environmental impact. Boasting a breathable, strong, fluid, and textured nature, Tencel™ Luxe offers comfort and style while championing responsibility. 

Recycled Nylon (GRS certified): We always aim to use natural fibres, but sometimes they aren’t available. In those cases, we use recycled synthetics (like nylon) which have the Global Recycled Standard certification. 

GOTS Certified Organic Silk: The silk we use in our garments is certified by the Global Organic Textile Standard (GOTS) and grown organically and using minimal water. 

We source the silk in our scarves from Bombyx, a top manufacturer of Grade-6A fine silk. Bombyx holds Bluesign, SRS, and CERES certifications for sustainable and responsible practices. 

GOTS Certified Organic Cotton: Conventional cotton production is incredibly harmful to the environment, and cotton growers. That’s why we only work with cotton certified by the Global Organic Textile Standard (GOTS). 

Organic cotton is cultivated without the use of synthetic pesticides or fertilizers, and requires less water - meaning you can feel better about your clothes!

Vegan leather-like materials: For our leather-like accessories we use Piñatex and Desserto. 

Piñatex is made out of pineapple leaves, which are usually thrown out or burned by fruit producers. 

Desserto is crafted out of Opuntia ficus-indica (more commonly known as the prickly pear cactus). 

Both materials provide a durable, and more responsible, alternative to traditional leather. 

Deadstock-Rescued: We occasionally recreate our staple styles in bold colors using rescued materials. When we use deadstock, we prioritise using natural materials. We also ensure they’re of a high-quality and certified, just like the other materials we use!

Animal welfare

We don’t use leather or wool in our collections. And, it should go without saying, but we will never use fur, angora, mohair, or exotic skins.

Garment Care

A significant portion of a product's environmental impact is determined by how much use you get out of it. The more you use a product, the less it impacts the planet per hour of use. 

To lengthen the life of our clothing and accessories, we offer a discounted repair and repurposing service for all items purchased on our website. We're currently exploring opportunities to do the same for items purchased through retailers.

To learn more about how to better take care of your clothes, check out our guide: